FAQ
1. Are all your products original?
Yes — all our products are 100% authentic, sourced directly from official manufacturers or authorized distributors. We don’t deal with replicas or fakes.
2. How long does delivery take?
Delivery within Cairo & Giza usually takes 1–3 business days, and 2–5 business days for other governorates. We’ll contact you once your order is on the way.
3. How can I place an order?
You can easily order through our website by adding products to your cart and completing checkout. Our team will contact you via phone or WhatsApp to confirm your order.
4. What payment methods do you accept?
We currently offer Cash on Delivery (COD) and may introduce online payment options soon for faster checkout.
5. Can I return a product?
Returns are accepted only for manufacturing defects reported within 48 hours of receiving the order.
Consumable items (like liquids, pods, or coils) cannot be returned unless proven defective.
6. Can I return or replace a vape liquid if I don’t like the flavor?
Unfortunately, no. Taste preference varies by person, so we can’t return or replace e-liquids based on flavor dissatisfaction.
7. What should I do if my order arrives damaged or incomplete?
Please contact us within 24 hours via WhatsApp or social media.
We’ll investigate the issue and arrange a replacement if applicable.
8. How can I track my order?
Once your order ships, we’ll send you a confirmation message with delivery details.
You can also reach out to our team anytime for updates.
9. Are vaping products safe to use?
All our products are manufactured under strict quality standards, but vaping is only for adults (18+).
Please use responsibly and follow the manufacturer’s usage instructions.
10. How can I contact customer support?
You can reach us anytime via:
📱 PHONE |01080100666
💌 Email | puffatstore@gmail.com