FAQ
How can I place an order?
1.Choose the product you want, then select the color – flavor – nicotine strength – resistance, and click Add to Cart.
2.Repeat the same step until you’ve added all your desired products.
3.Click on the bag icon at the top right corner to view your cart, then click Checkout.
4.Fill in your details (make sure your phone number is 11 digits in English with no spaces) and click Place Order.
When will my order arrive?
Cairo & Giza: within 24 to 72 working hours.
- Other governorates: within 3 to 7 working days (depending on the governorate).
Delivery is available every day except Fridays, public holidays, and the first day of Ramadan.
How do I know if my order has been shipped?
Cairo & Giza orders: are usually shipped the next working day or the same day if placed before 11 AM, without confirmation.
Other governorates: orders are shipped the next working day after confirmation via WhatsApp, and shipping fees must be transferred the first time to ensure delivery commitment.
Can I track my order through the website?
Yes. You can track your order by entering your order number and email address on the Order Tracking page.
How can I find my order number?
Once your order is completed, the order number appears on the confirmation page, and you’ll also receive an email with your invoice and order number automatically.
Do you have physical stores?
No, our company currently operates exclusively online through our official website.
Is there a discount code?
Discount codes are announced through our Instagram & Facebook Stories.
Follow us to stay updated!
Are the products original?
Yes, all our products are 100% original.
Can I cancel or modify my order after placing it?
Yes, you can. Just contact us via WhatsApp, email, or social media pages and let us know your request.
Can I return or exchange a product?
Please check our Return & Exchange Policy page on the website for full details.
Do the products come with a warranty?
1. Devices (Kit, Mod, Pod):
Warranty available for 14 days against manufacturing defects only (not misuse).
2. Disposable devices, coils, and cartridges:
No warranty, as these are consumable items with limited lifespan depending on usage.
Products can only be replaced in case of manufacturing defects, reported within 48 hours of receiving the order.
3. E-liquids:
No warranty is available for e-liquids. The store is not responsible for personal taste preferences, as flavor satisfaction varies.
“If all tastes were the same, goods would never sell.”
(Not liking a flavor doesn’t mean there’s a problem with the liquid.)
Stay Connected
For questions or support, reach out to our customer care team — we’re here to make your Puffat Store experience smooth and satisfying.
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