• Privacy policy

Privacy policy

1. Introduction

At Puffat Store, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: name, phone number, email address, and shipping address.

  • Order Information: details of products you purchase and payment method (Cash on Delivery or online payment, when available).

  • Technical Information: device type, IP address, and browser data collected automatically for analytics and security purposes.

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Contact you for order confirmation or delivery updates.

  • Provide customer support and respond to your inquiries.

  • Improve our website experience and service quality.

  • Send promotional updates (only if you subscribe or give consent).

4. Data Protection

We take all necessary precautions to protect your data from unauthorized access, disclosure, or misuse.
Your information is stored securely and is not shared with any third party, except:

  • Delivery companies (to fulfill your order).

  • Payment processors (if you use online payment).

  • When required by law or government authorities.

5. Cookies

Our website uses cookies to improve your browsing experience and track website performance.
You can disable cookies in your browser settings at any time, but some features may not function properly without them.

6. Third-Party Services

We may use trusted third-party tools (like analytics or marketing platforms) to help us understand user behavior and improve our store.
These providers are bound by strict confidentiality agreements and do not have permission to use your data for other purposes.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes stated above, or as required by law.

8. Your Rights

You have the right to:

  • Access and review your stored personal data.

  • Request correction or deletion of your information.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us via WhatsApp, email, or social media.

9. Age Restriction

Our website and products are intended for adults aged 18 and above.
We do not knowingly collect personal information from minors. If you are under 18, please do not use our website or submit any information.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Modified” date.

  • For assistance, please contact us via:
     💌 Email | puffatstore@gmail.com

  •     Phone | 01080100666  
  •  
  •     location | nasr city ,cairo

  • We’re always here to make your Puffat experience smooth and satisfying.