Shipping policy
Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive a confirmation message once your order is shipped.
Delivery Time
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Delivery within Cairo & Giza: 1–3 business days.
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Delivery to other governorates: 2–5 business days depending on location.
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Delivery times may vary due to courier delays, weather conditions, or high demand periods.
Shipping Fees
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Shipping fees are calculated at checkout based on your location.
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Any additional delivery attempts caused by incorrect address information will be charged to the customer.
Order Confirmation
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Once your order is placed, our team will contact you via phone or WhatsApp to confirm delivery details.
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Orders without confirmation may be delayed or canceled.
Order Tracking
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After your order is shipped, you will receive tracking details or a delivery confirmation message.
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For assistance, you can contact us anytime via WhatsApp, email, or social media.
Damaged or Missing Items
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Please check your order upon delivery.
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If any product is damaged or missing, contact us within 24 hours of receiving your order so we can resolve the issue quickly.
Additional Notes
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Puffat Store is not responsible for delays caused by courier companies or incorrect shipping details provided by the customer.
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Once the order has been shipped, ownership of the goods transfers to the customer.
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For assistance, please contact us via:
💌 Email | puffatstore@gmail.com - Phone | 01080100666
- location | nasr city ,cairo
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We’re always here to make your Puffat experience smooth and satisfying.