Refund policy

Return & Exchange Policy

At Puffat Store, we value your satisfaction and strive to offer only 100% authentic products sourced directly from official manufacturers or authorized distributors.

However, due to the nature of vaping products, returns and exchanges are limited and subject to the following conditions:

1. Manufacturing Defects Only

   • Returns are accepted within 14 days only in the case of a manufacturing defect, not misuse.

   • The issue must be reported within 48 hours of receiving the product.

   • The product must be unopened, unused, and in its original packaging.

2. Consumable Products

   • Certain items (like coils, pods, and liquids) cannot be returned as they are consumables that have a limited lifespan based on usage.

   • The expected lifetime of these products depends on individual use and care.

3. E-Liquids

   • Liquids cannot be returned or replaced due to taste preference.

   • If a flavor doesn’t meet your expectations, it does not indicate a defect.

4. Inspection & Pickup

   • Contact us via WhatsApp, email, or social media to report any issue.

   • We will arrange for a pickup to inspect the product.

   • If a defect is confirmed, Puffat Store will cover delivery costs and offer either a replacement or refund.

   • If no defect is found, the customer bears the delivery charges.

5. Product Responsibility

   • Customers are responsible for researching product specifications before purchasing.

   • Puffat Store is not responsible for unsuitable choices due to lack of product knowledge.

   • All product descriptions on our website are provided by manufacturers, not written by us.

   • For assistance, please contact us via:
      💌 Email | puffatstore@gmail.com

   •     Phone | 01080100666  
   •  
   •     location | nasr city ,cairo

   • We’re always here to make your Puffat experience smooth and satisfying.