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Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation message once your order is shipped.

Delivery Time

• Delivery within Cairo & Giza: 1–3 business days.
• Delivery to other governorates: 2–5 business days depending on location.
• Delivery times may vary due to courier delays, weather conditions, or high demand periods.

Shipping Fees

• Shipping fees are calculated at checkout based on your location.
• Any additional delivery attempts caused by incorrect address information will be charged to the customer.

Order Confirmation

• Once your order is placed, our team will contact you via phone or WhatsApp to confirm delivery details.
• Orders without confirmation may be delayed or canceled.

Order Tracking

• After your order is shipped, you will receive tracking details or a delivery confirmation message.
• For assistance, you can contact us anytime via WhatsApp, email, or social media.

Damaged or Missing Items

• Please check your order upon delivery.
• If any product is damaged or missing, contact us within 24 hours of receiving your order so we can resolve the issue quickly.

Additional Notes

• Puffat Store is not responsible for delays caused by courier companies or incorrect shipping details provided by the customer.
• Once the order has been shipped, ownership of the goods transfers to the customer.
• For assistance, please contact us via:
   💌 Email | support@puffatstore.com  
•     Phone | 01080100666  
•  
•     location | nasr city ,cairo
• We’re always here to make your Puffat experience smooth and satisfying.