Delivery Time

• Delivery within Cairo & Giza: 1–3 business days.

• Delivery to other governorates: 2–5 business days depending on location.

Delivery times may vary due to courier delays, weather conditions, or high demand periods.

 

Return & Exchange Policy

• Return & Exchange Policy

  At Puffat Store, we value your satisfaction and strive to offer only 100% authentic products sourced directly from official manufacturers or authorized distributors.

  However, due to the nature of vaping products, returns and exchanges are limited and subject to the following conditions:

  1. Manufacturing Defects Only

     • Returns are accepted within 14 days only in the case of a manufacturing defect, not misuse.

     • The issue must be reported within 48 hours of receiving the product.

     • The product must be unopened, unused, and in its original packaging.

  2. Consumable Products

     • Certain items (like coils, pods, and liquids) cannot be returned as they are consumables that have a limited lifespan based on usage.

     • The expected lifetime of these products depends on individual use and care.

  3. E-Liquids

     • Liquids cannot be returned or replaced due to taste preference.

     • If a flavor doesn’t meet your expectations, it does not indicate a defect.

  4. Inspection & Pickup

     • Contact us via WhatsApp, email, or social media to report any issue.

     • We will arrange for a pickup to inspect the product.

     • If a defect is confirmed, Puffat Store will cover delivery costs and offer either a replacement or refund.

     • If no defect is found, the customer bears the delivery charges.

  5. Product Responsibility

     • Customers are responsible for researching product specifications before purchasing.

     • Puffat Store is not responsible for unsuitable choices due to lack of product knowledge.

     • All product descriptions on our website are provided by manufacturers, not written by us.

     • For assistance, please contact us via:
        💌 Email | support@puffatstore.com

     •     Phone | 01080100666  
     •  
     •     location | nasr city ,cairo

     • We’re always here to make your Puffat experience smooth and satisfying.